Terms & Conditions – Sugal99

1 Acceptance of Terms

By accessing, registering on, or using any part of the Sugal99 platform — including its website, mobile application, and any associated services — you ("the User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all users of Sugal99, including registered members, guests browsing the platform, and any person who accesses any content or service made available through Sugal99. If you are using Sugal99 on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms.

Sugal99 reserves the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the platform following any such changes constitutes your acceptance of the new Terms.

2 Eligibility

To register and use Sugal99, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age. This is a strict requirement under Philippine law applicable to casino-style gaming. Sugal99 does not permit any person under the age of 21 to register, deposit funds, or participate in any gaming activity on the platform.
• You must be a natural person with full legal capacity to enter into binding contracts under the laws of your jurisdiction.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or agent of Sugal99, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from Sugal99 or any affiliated platform.
• You must not be registered on any self-exclusion list maintained by Sugal99 or any relevant regulatory authority.

By registering on Sugal99, you represent and warrant that you meet all eligibility requirements listed above. Sugal99 reserves the right to request documentary proof of eligibility at any time and to suspend or close accounts where eligibility cannot be confirmed.

3 Account Registration & Security

3.1 Registration

To access the full features of Sugal99, you must create a registered account. During registration, you agree to provide accurate, current, and complete information, including your full legal name, date of birth, valid email address, and contact details. You agree to update this information promptly if it changes.

Each individual may hold only one (1) registered account on Sugal99. The creation of multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated funds.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You agree to:

• Choose a strong, unique password and not share it with any third party.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify Sugal99 immediately upon becoming aware of any unauthorized access to or use of your account.
• Not allow any other person to access or use your account on your behalf.

Sugal99 will never contact you to request your password. Any communication purporting to be from Sugal99 that requests your password should be treated as fraudulent and reported to our support team immediately.

3.3 Know Your Customer (KYC)

Sugal99 is required to conduct identity verification in accordance with applicable anti-money laundering (AML) regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method before withdrawals are processed. Failure to complete KYC verification may result in withdrawal delays or account restrictions.

4 Deposits & Withdrawals

4.1 Deposits

All deposits on Sugal99 are processed in Philippine Peso (₱). Sugal99 supports the following payment methods: GCash, PayMaya, BPI, BDO, and Metrobank. Minimum and maximum deposit limits apply and are displayed at the time of transaction. Deposits are generally credited to your account immediately upon confirmation from the payment provider.

Sugal99 does not accept deposits from third-party accounts. All funds deposited must originate from a payment method registered in your own name. Deposits made from unverified or third-party sources may be reversed and the account suspended pending investigation.

4.2 Withdrawals

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• Withdrawals will only be processed to a payment method registered in your name and previously used for deposits where applicable.
• Any active bonus funds must meet applicable wagering requirements before withdrawal of associated winnings is permitted.
• Sugal99 reserves the right to conduct additional verification checks before processing withdrawal requests.
• Processing times vary by payment method. Sugal99 aims to process approved withdrawals within the timeframes displayed in the cashier section of the platform.

4.3 Dormant Accounts

An account is considered dormant if there has been no login activity for a continuous period of twelve (12) months. Sugal99 reserves the right to apply an administrative fee to dormant accounts in accordance with its dormancy policy, details of which are available upon request from our support team.

5 Bonuses & Promotions

Sugal99 offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Bonuses are available to registered, verified players aged 21 and above only.
• Each bonus offer specifies a wagering requirement — the amount you must wager before bonus-derived winnings can be withdrawn. Wagering requirements are clearly stated in each promotion's terms.
• Bonuses have a validity period. Any bonus funds not used within the stated validity period will be forfeited automatically.
• Sugal99 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Only one bonus may be active at a time unless otherwise specified in the promotion terms.

Sugal99's current promotional offers are listed on the Current Offers page. Players are encouraged to review the specific terms of each offer before opting in.

6 Gameplay Rules

All games available on Sugal99 are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to abide by the applicable game rules. In the event of any conflict between these Terms and specific game rules, the specific game rules shall prevail with respect to that game.

Sugal99 uses certified random number generation (RNG) technology and, where applicable, live dealer systems to ensure fair and transparent gameplay. Game outcomes are determined by these systems and are final. Sugal99 does not manipulate game outcomes in any way.

In the event of a technical malfunction, disconnection, or system error during gameplay, Sugal99 reserves the right to void affected game rounds and refund the relevant stake to the player's account. Sugal99's decision in such matters is final.

6.1 Bet Limits

Minimum and maximum bet limits apply to all games and are displayed within the game interface. Sugal99 reserves the right to adjust bet limits at any time. Players who consistently win large amounts may have their bet limits reviewed and adjusted at Sugal99's discretion.

7 Prohibited Conduct

The following conduct is strictly prohibited on Sugal99. Violation of any of these prohibitions may result in immediate account suspension or termination, forfeiture of funds, and referral to law enforcement authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using the platform if you are under 21 years of age.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the platform or gain an unfair advantage in gameplay.
• Engaging in collusion with other players to manipulate game outcomes.
• Exploiting software bugs, errors, or vulnerabilities. Any such discovery must be reported to Sugal99 immediately.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Attempting to reverse-engineer, decompile, or otherwise tamper with any part of the Sugal99 platform.
• Harassing, threatening, or abusing other players or Sugal99 staff through any communication channel.
• Accessing the platform from a jurisdiction where online gambling is prohibited.

8 Intellectual Property

All content on the Sugal99 platform — including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout — is the property of Sugal99 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Sugal99 platform for personal, non-commercial gaming purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the platform without prior written consent from Sugal99.
• Use any Sugal99 trademarks, logos, or branding in any manner without express written authorisation.
• Create derivative works based on any content from the platform.
• Use any data mining, scraping, or similar data extraction tools on the platform.

Any unauthorised use of Sugal99's intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by Sugal99.

9 Privacy & Data Protection

Sugal99 is committed to protecting your personal data. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms part of these Terms and is incorporated herein by reference.

By registering on Sugal99, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes data collected for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and service improvement.

Sugal99 will not sell your personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification providers as required by law or necessary for the operation of the platform.

10 Limitation of Liability

To the fullest extent permitted by applicable law, Sugal99 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to:

• Loss of winnings or profits due to technical malfunction, system error, or service interruption.
• Unauthorised access to your account resulting from your failure to maintain adequate security of your credentials.
• Any delay in processing deposits or withdrawals caused by third-party payment providers.
• Any loss or damage arising from your reliance on information provided on the platform.

Sugal99's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude Sugal99's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

11 Termination & Account Closure

11.1 Closure by You

You may close your Sugal99 account at any time by contacting our support team. Upon closure, any remaining real-money balance (excluding bonus funds that have not met wagering requirements) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.

11.2 Closure by Sugal99

Sugal99 reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Failure to meet or maintain eligibility requirements.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification within a reasonable timeframe.
• At the direction of a regulatory authority.
• For any other reason at Sugal99's sole discretion, where Sugal99 determines that continued operation of the account is not in the interests of the platform or its users.

In cases of account closure due to breach of these Terms, Sugal99 reserves the right to forfeit any balance remaining in the account, including real-money funds, where permitted by applicable law.

12 Governing Law & Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

In the event of any dispute between you and Sugal99, you agree to first attempt to resolve the matter informally by contacting our support team. Sugal99 will make reasonable efforts to resolve disputes promptly and fairly.

If a dispute cannot be resolved informally within thirty (30) days, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for resolution of the dispute.

13 Amendments to These Terms

Sugal99 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, Sugal99 will notify registered users via email or a prominent notice on the platform prior to the changes taking effect, where reasonably practicable.

The most current version of these Terms will always be available on this page, identified by the "Last Updated" date at the top. It is your responsibility to review these Terms periodically. Your continued use of Sugal99 following the posting of any changes constitutes your acceptance of those changes.

If you do not agree to any amended Terms, you must cease using the platform and may request account closure in accordance with Section 11.1 above.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the Sugal99 support team. Our team is available 24/7 to assist you.

You can reach us by email at: support@sugal99.net

For responsible gaming support, self-exclusion requests, or account closure, please visit our Responsible Gaming page or contact support directly. We take all such requests seriously and process them promptly.